Carol Woods was quick to react to news of the spread of the coronavirus by putting many protocols in place in mid-March in an effort to minimize exposure. Here is an update of our protocols:

If a resident or staff member has a suspected case of COVID-19

Residents showing symptoms of COVID-19 or residents who have come in contact with someone who has tested positive are tested and required to self-quarantine until they test negative or until symptoms cease. Staff showing symptoms of COVID-19 or staff who have come in contact with someone who has tested positive are not allowed to return to work until they test negative or until they meet the Centers for Disease Control and Prevention’s guidance for returning to work.

If a resident or staff member tests positive for COVID-19

If a staff member or resident is confirmed to have COVID-19, local and federal health officials are notified. To ensure transparency, Carol Woods will also post updates in the Campus Health Updates section.

Carol Woods will initiate contract tracing, and residents who came in close and sustained contact with the person testing positive will self-quarantine for 14 days and be tested for COVID-19 in accordance with Health Department guidance. Staff who came in close and sustained contact with a person who tests positive will self-quarantine at home for 14 days and be asked to contact their doctor or the local Covid-19 hotline regarding testing.

Independent Living residents who test positive will stay in their homes if they are able to care for themselves. Carol Woods staff will enter homes as needed to deliver services and care. Residents will remain in their homes in isolation until they are cleared of COVID-19.

If Independent Living residents are unable to care for themselves yet are not needing care from a hospital, they will be moved to an isolation unit at Carol Woods. Two isolation units in separate, standalone buildings can support up to 14 residents total.
If residents currently living in the Health Center or Assisted Living test positive for COVID-19, they will be moved to an isolation unit in the Health Center.

Residents living in the Health Center and Assisted Living

Residents living in our higher levels of support have their temperatures and oxygen levels checked daily and are wearing masks if they can. All group activities have been canceled, and meals are being delivered to residents’ homes.

If residents have been to a hospital, they must self-quarantine in their apartment for 14 days, and staff will wear personal protective equipment when entering their homes to deliver services and hands-on care.

Residents living in Independent Living

About 85 percent of our residents live independently in cottages, apartments and townhomes. Residents are wearing masks and practicing social distancing. All indoor activities have been canceled, and residents are following social distancing guidelines. Meals and groceries are being delivered to residents’ homes. In accordance with the governor’s safer-at-home orders, residents are asked to stay on campus unless they need to leave for essential items or essential business. The Carol Woods Home Services program and the newly established grocery program are being utilized to ensure residents have what they need.

If residents travel by air or other mass transit or visit a hospital, they must self-quarantine inside their home for 14 days.


All staff members are screened as they arrive at work. Screening involves temperature checks and a series of health and exposure questions based on CDC guidelines. All staff are wearing masks. Staff members follow social distancing guidelines unless getting close is necessary to deliver care. Shifts and work locations have changed slightly to aid in contact tracing.


Contractors are screened with temperature checks and questions. They are allowed on campus only if their work is essential to the operations of the community. Any work that can wait has been delayed.


All delivery drivers are screened with temperature checks and questions. Packages and groceries are dropped off at a central location and Carol Woods staff deliver the items to individual homes.

Other changes and protocols in place around campus

  • Most public indoor spaces have been closed. This includes the dining rooms, library, craft building and indoor gathering spaces. The fitness center and pool are open with strict protocols. Outside, residents in groups of less than 15 and practicing social distancing can use our many outdoor spaces.
  • In-person activities that have been suspended include: indoor group exercise classes, indoor resident meetings, large staff meetings, indoor gatherings of resident committees and special interest groups, staff business travel, campus tours, meetings by outside groups that use our campus, and the volunteer and student programs. Many meetings are continuing through Zoom.
  • Our on-site clinic and physical, occupational and speech therapy services continue.
  • Online and outdoor exercise classes are offered and residents can sign up to use the pool.
  • A grocery program has been established for residents and staff to order essential items, which are then delivered to residents’ homes and staff work areas.
  • The Home Services program, which offers shopping services, continues.
  • The cleaning and disinfecting of all public areas have been increased.
  • Staff have completed refresher training on the proper method of hand washing as well as other infection-control protocols.
  • Hand sanitizers are available throughout campus, although hand washing is encouraged over using hand sanitizers.
  • Personal protective equipment such as masks, gloves, gowns and face shields are on site, with continued efforts to acquire more.
  • A staff hardship fund has been created to help staff who are financially impacted by COVID-19. All staff received a monetary thank-you gift in June.

The Carol Woods Infection Prevention team is continually monitoring reports of COVID-19. We are also following the guidelines of the CDC (Centers for Disease Control and Prevention), NC SPICE (North Carolina Statewide Program for Infection Control and Epidemiology), CMS (Centers for Medicare & Medicaid Services), AHCA (American Health Care Association) and LeadingAge.